Call Centre Stocks List
Symbol | Grade | Name | % Change | |
---|---|---|---|---|
VERY | D | Vericity, Inc. | 0.00 | |
FIVN | D | Five9, Inc. | -1.57 | |
BCE | F | BCE, Inc. | -0.82 |
Related Industries: Insurance - Life Software - Infrastructure Telecom Services
Symbol | Grade | Name | Weight | |
---|---|---|---|---|
CLOU | D | Global X Cloud Computing ETF | 3.57 | |
DAT | C | ProShares Big Data Refiners ETF | 3.32 | |
SKYY | C | First Trust ISE Cloud Computing Index Fund | 1.9 | |
SKYU | C | ProShares Ultra Cloud Computing | 1.57 | |
IWFH | C | iShares Virtual Work and Life Multisector ETF | 1.52 |
Compare ETFs
- Call Centre
A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.
The contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company's customer relationship management. The majority of large companies use contact centres as a means of managing their customer interaction. These centres can be operated by either an in house department responsible or outsourcing customer interaction to a third party agency (known as Outsourcing Call Centres).
Popular Now
Recent Comments
- TraderMike on IZM
- SuccessfulGerbil321 on IZM
- TraderMike on IZM
- TraderMike on Today's Outage
- Crunching_The_Market on Today's Outage
From the Blog
Featured Articles