Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. It offers virtual contact center cloud platform that acts as the hub for interactions between its clients and their customers, enabling contact center operations focused on inbound or outbound customer interactions in a single unified architecture. The company's solution enables its clients to manage these customer interactions across various channels, including voice, chat, email, Web, social media and mobile, and connects them to an appropriate agent. It also provides a portfolio of management applications comprising workforce management, reporting, quality management, and supervisor tools; and CRM integration solution that routes each customer interaction to an agent resource and provides agents with access to the information about the customer. The company serves customers in various industries, including banking and financial services, business process outsourcers, consumer, healthcare, and technology. Five9, Inc. was founded in 2001 and is headquartered in San Ramon, California.
Financial Services Banking Healthcare Marketing Cloud Computing CRM Customer Relationship Management Social Media Cloud Applications Services Marketing Erp Software Customer Service Workforce Management Quality Management Call Centre Cloud Software