Business Process Outsourcing (BPO) Services is the contracting of non-primary business activities and functions to a third-party provider. BPO services are typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact center services. BPO services can help organizations reduce costs, improve efficiency, and focus on core competencies.