CSG Systems International, Inc. provides business support solutions primarily to the communications industry. The company's products and services help companies with transaction-centric business models manage the opportunities and challenges associated with capturing, managing, generating, and optimizing the revenue associated with the volumes of customer interactions and then manage the intricate nature of those customer relationships. Its suite of solutions comprises Advanced Convergent Platform, a billing and customer care, and business optimization platform for cable and satellite providers; Singleview suite, an integrated customer care, billing, and real-time rating and charging solution; Total Service Mediation (TSM) framework supports offline and real-time mediation requirements, as well as service activation; and Wholesale Business Management Solution (WBMS), a wholesale settlement and routing solution that handles various types of traffic consisting of voice, data, and content. The company's solutions also include customer interaction management solutions that deliver interactive voice, SMS/text, print, email, Web, and fax messages on behalf of clients; analytics and intelligence service suites, which deliver an approach for enhancing the customer experience, increasing sales opportunities, and optimizing business; and Content Direct solutions that enable content providers to manage subscriber preferences and offer digital content. It also licenses software products, such as WBM solution, TSM, and Singleview products; and offers professional services to implement these software products. The company also provides its services to financial services, utilities, entertainment, and content distribution industries. It operates in the Americas, Europe, the Middle East, Africa, and the Asia Pacific. The company was founded in 1994 and is headquartered in Englewood, Colorado.
Customer Relationship Management