Yesterday I started testing out a new data provider for SwingTradeBot.  Here's a convo I just had with their tech support person who I'm beginning to wonder if they're actually an AI / bot:

I  noticed that they're missing some stocks.  So I sent:

Your API is returning 400 error codes for the following US listed stocks: OCTO, DO, MCOM, HTZ, BNMV, CECO, HCTI, AMTD, CIVI

about 24 hours later (which is why I figured the response was NOT from a bot) they replied with a template response: In order for us to understand what the issue is, can you please provide more details using the format below: blah, blah, blah ...

Me: I restructure my message in the requested format.

Them: Can you please specify the full name of the stock AMTD?

Me: from the Yahoo Finance link I provided in my previous response - AMTD IDEA Group

Them:  Please, can you use 9AMA symbol instead.

Me: No, I can't.  Your API gives me:

"symbol": "9AMA",
"name": "AMTD IDEA Group",
"exchange": "FSX",
"mic_code": "XFRA",
"currency": "EUR"...

But all the stocks I listed are US listed -- NYSE, NASDAQ or AMEX and trade in USD, not EUR.  Moreover, why would you expect me to use an incorrect ticker symbol? 

*****

Maybe an AI needs to take that person's job because they seem to be clueless. SMH