LivePerson, Inc. provides online engagement solutions that facilitate real-time assistance and expert advice in the United States, Canada, Latin America, Europe, and the Asia-Pacific region. It operates in two segments, Business and Consumer. The company facilitates real-time online interactions, such as chat, voice, and content delivery across various channels and screens for corporations of various sizes; and facilitates online transactions between independent service providers and individual consumers seeking information and knowledge for a fee via real-time chat. Its products and services comprise LiveEngage, a hosted engagement platform that delivers actionable insights to businesses; LP Chat that creates real-time connections for businesses to connect with consumers through Websites, social media, and mobile devices; LP Voice, which provides customers a connection between a Website and the voice channel to engage prospects and consumers online; and LivePerson Expert Platform, a marketplace platform that allows users to chat live with independent experts in various categories. The company's products and services also include LP Marketer that offers a real-time data-driven targeting solution that delivers personalized digital user experiences; and LP Insights, which provide customers with a text analytics tool that enables them to data mine for Voice of the Customer' and Voice of the Agent' content. In addition, it offers provides professional services and value-added business consulting services. The company sells its products through direct and indirect sales channels to Fortune 500 companies, Internet businesses, online merchants, universities, libraries, government agencies, and not-for-profit organizations in the financial services, retail, telecommunications, technology, and travel/hospitality industries. LivePerson, Inc. was founded in 1995 and is headquartered in New York, New York.
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